Newbornbusiness

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Common errors that make you deliver poor customer service

March 02, 2008 By: Newbornbusiness Category: Customer Service

Too many businesses seem to accept the need of customer service but in practice they continue to deliver poor service. Customer service has never been worse than it is in today’s business environment with companies trimming their budgets as much as possible.

Here are some common errors that can lead your business to deliver poor customer service:

- Letting staff assume they are right and the customer is wrong all the time. Once a customer who has certain complaint feels that he/she has been ignored or even treated as though he was a liar and a cheater by the company’s personal, they can simply go away, vow never to return back, telling friends and family and for sure they will support them, trying not to engage in any business with that company

- Technical support over the phone, your support personnel may assume that they know everything and the customer knows nothing.

- The environment of your company and the appearance of your employees really count. It is not acceptable at all to find some employees unkempt and barefoot, and listening to loud rock music, that is really unbearable.

- If a customer has a problem, backing up your employees when they tell you that “Stupid customers! They just don’t understand how to use the product”? is completely wrong, you should go find out what the customer is really saying? The employees may really try to block access to what the customer wants.

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